FAQ
The questions we get asked. With short answers.
01
The project
What does an industrial automation project include?
Whatever the machine needs: functional analysis, electrical engineering, PLC, HMI and SCADA software, the control panel, testing, start-up and support. We agree on the scope together, based on the machine, the process and the schedule.
Where should I start when redoing a machine’s automation?
With what the machine has to do, what isn’t working today and how much downtime you can afford. Then we decide whether to touch the panel, PLC, HMI, networks, safety, or just one part.
Can you take on just one part of the project?
Yes: just the schematics, just the software, just the panel or just the testing. Where the parts overlap, we keep an eye on the rest so everything fits.
Do you work on new machines and existing plants?
Yes, both: new machines, revamping, line extensions, PLC migrations. On plants in production, the plan accounts for downtime, testing, backups and restart.
What do you need for a first technical discussion?
A description of the machine, the goal, schematics, the I/O list, the PLC brand, a few photos of the panel, recurring alarms and a rough start-up date. If documentation is missing, we start with a site survey.
How do you set schedule, priorities and responsibilities?
We split the job into deliverables: documents, panel, software, tests, start-up. For each one it’s clear what arrives, who approves it and what depends on the client, the machine builder or suppliers.
02
Schematics and panels
What documents does electrical engineering produce?
Multi-line schematics, panel layout, cable list, I/O list, terminal strips, bill of materials and wiring notes. Everything needed to build the panel and, later, to maintain it. More in Electrical engineering.
Do you design to IEC, UL or CSA?
IEC by default. For North America we design and build panels ready for UL 508A or CSA certification, which the certifying body then issues on site.
Do you build the control panels too?
Yes, in our own workshop: assembly, wiring, labeling, electrical checks and functional tests before delivery. More in Control panel building.
Is the panel tested before delivery?
Yes. Every panel ships with its routine verifications and a declaration of conformity to IEC 61439 (CEI EN 61439): wiring, continuity, insulation, power supplies, power-up tests and I/O tests.
Can you update existing electrical schematics?
Yes, after machine changes, replacements, new sensors or a PLC migration. If the schematics no longer match the panel, we survey first and then bring them back in line.
Can you use our standards and preferred brands?
Yes. The client’s part numbering, naming conventions and preferred brands go into the design before production, together with component availability.
When is it better to rebuild a panel than to modify it?
When space or heat dissipation runs short, components are obsolete, the schematics are gone, or years of changes make every intervention a risk.
03
PLC, HMI and SCADA
Which PLCs do you work with?
Siemens, Rockwell, Schneider/Modicon and other industrial platforms. The choice depends on what’s already in the plant, the client’s standards and spare parts. More in PLC, HMI and SCADA software.
Do you write software from scratch or modify existing code?
Both: software for new machines, new functions, better diagnostics, migrations, logic that needs to be brought back in line with the process.
Do you build the HMI screens too?
Yes: operation, alarms, recipes, trends, parameters, maintenance and diagnostics. Designed so operators understand at a glance and maintenance finds the fault right away.
Do you do SCADA supervision and data collection?
Yes: trends, reports, alarm history, production data and interfaces to plant systems, with a scope agreed with IT/OT and production.
Do you handle recipes, batches and parameters?
Yes, for batch plants, dosing, compounding and multi-format lines: recipes, setpoints, protected parameters, user levels and changeover traceability.
Which industrial networks do you use?
PROFINET, PROFIBUS, EtherNet/IP, DeviceNet and the links to drives, instruments, remote I/O, safety and supervision.
Do you hand over backups, source code and documentation?
Yes, when the contract includes it: backups, versions, release notes and parameters. You need them to restart after a fault and for future work.
Can diagnostics and alarms be improved without a full rewrite?
Often, yes: HMI messages, machine states, stop causes, trends and maintenance pages, keeping the existing architecture if it’s still reliable.
04
Testing and safety
How do you handle machine safety?
Starting from the risk assessment: devices, stop logic, interlocks, guards, resets and diagnostics, including safety PLCs and components such as Sick or Pilz.
What does the FAT cover?
Testing in our workshop, before shipping: panel, software, HMI, I/O, main sequences, alarms and recipes, proven before they reach the field.
What does the SAT cover?
Testing on site: power, field signals, actuators, networks, sequences with product, safety and operators, under real production conditions.
How do you track open items?
In a single list, with priority, owner and status. That way it’s clear right away what is blocking, what needs finishing and what can wait. More in Testing and start-up.
Do you train operators and maintenance staff?
Yes: using the HMI, alarms, recipes, restart, maintenance pages and backups, for the people who run the line and the people who fix it.
What backs up the work you deliver?
For panels, the declaration of conformity to IEC 61439 (CEI EN 61439). For everything else, the FAT and SAT reports and the documentation agreed for the job.
05
Industries
Which industries do you work in?
Cable and fiber optics, packaging, rubber and compounds, chemical, food and beverage and metalworking, plus special plants built to spec.
Do you automate cable production lines?
Yes: extrusion, wire drawing, synchronization, drives, supervision, quality control and data collection.
And packaging?
Yes: machine sequences, format changeovers, less scrap, operator interfaces, cycle times and integration into high-speed lines.
Do you have experience with compounding and batch plants?
Yes: weighing, dosing, mixing cycles, recipes, batches, alarms and process data collection.
Do you work on chemical plants and dosing?
Yes: dosing, process control, instruments, valves, pumps, recipes, traceability and supervision.
And food and beverage?
Yes, with attention to washdown, batches, recipes, traceability, production continuity and clear screens for the people who use them.
Do you integrate robots and cells in metalworking?
Yes: PLC, HMI, field signals, safety, drives, robots and automated cells, with sequences, interlocks and functional tests.
06
Revamping and support
Do you revamp industrial plants?
Yes: a new PLC, a new HMI, a new panel, updated safety, redrawn schematics, data collection or better diagnostics. More in Revamping.
Can the PLC be replaced with little downtime?
Often, yes, with good preparation: signal survey, analysis of the existing software, I/O mapping, bench tests, backups and a restart plan.
Do you provide support after start-up?
Yes, for anyone who has bought from us, and the first year is free: software updates, HMI changes, fault analysis, remote support and on-site service.
Do you provide remote support?
Yes, if the plant has secure, authorized remote access. From Mesero we check alarms and parameters, retrieve backups and make low-risk changes.
The line is down: what do I do?
Call +39 02 97289083. Have the symptom, the alarm on screen, the PLC brand and the last change made ready.
Do you work outside Italy?
Yes, in Europe, the Americas and Asia, with documentation in English, remote support and on-site start-ups.
Do you provide documentation in English?
Yes, on request: schematics, lists, functional notes, operating manuals and test reports.
How long does an automation project take?
It depends on scope, machine, documentation, components and downtime windows. A targeted change can be done in a few days; a complete line needs planning from the start.
How do I ask for a quote?
From the Talk to an engineer page: your goal, the machine, the timeline and the documents you have. If needed, we set up a technical call to pin down the scope.